Local and Home Services
Turn more “Can you help today?” enquiries into booked jobs, paid invoices and 5-star reviews—without phone tag or paperwork chaos.
Calls come in while you’re on-site; missed calls become missed jobs. WhatsApp messages sit in pockets, not pipelines. Quoting and deposits take too long, customers forget appointments, and teams arrive to the wrong address or without parts. After the job, invoices and COCs lag, reviews don’t get asked, and repeat work goes to the next oke who answers first.
The outcome
Every enquiry is captured and answered in seconds—WhatsApp, chat, calls and forms flow into one queue. Quotes go out fast (with photos/voice notes if you like), deposits are paid online, slots book themselves, reminders cut no-shows, and job cards/invoices trigger automatically. After the fix, customers get a simple review link (Google/HelloPeter) while the praise is still warm. You see the whole pipeline by area, team and job type.
How it works (day-to-day)
New lead lands → instant WhatsApp/SMS reply with “What’s the issue and suburb?” → route by service area/priority (burst geyser vs routine).
If urgent, show the first available slot or connect to on-call. If non-urgent, offer calendar options and collect photos/videos to scope.
Send an estimate with call-out fee/deposit link; once paid, the job is confirmed and a checklist parts list is sent to the tech.
On the day, the client gets ETA + “I’m on the way”. After completion, send invoice and compliance docs (e.g., COC) and nudge a review.
Journeys we streamline
Emergency call-outs
instant triage, deposit link, technician on the way.
Quoting & deposits
one-click estimate → secure card/EFT (PayFast/PayGate) → booking locked.
Scheduled jobs
reminders the day before + morning-of; reschedule link if load-shedding hits.
After-care & repeat work
7/30/90-day check-ins, warranty reminders, seasonal promos (e.g., geyser blankets, inverter services).
What’s in the stack
Conversations unifies WhatsApp, chat and email so nothing slips.
Calendars handle personal/team availability, service areas and on-call windows.
Pipelines show Lead, Qualified, Quoted, Deposit Paid, Scheduled, In Progress, Completed, Invoiced, Reviewed.
Workflows automate triage, quotes, deposits, reminders, “on my way” texts, invoices and review requests.
Forms gather issue details, photos and addresses; surveys capture satisfaction.
Invoices/estimates live in the same workspace as comms; take card/EFT; send receipts automatically.
Reviews push to Google and HelloPeter; bad-experience alerts route to a human before they go public.
Mobile app keeps techs updated in the field with notes, photos, and next steps.
Built for SA realities
WhatsApp-first by design. Service-area routing for suburbs/towns. Load-shedding-aware reminders and quick reschedule links. Support for deposits/call-out fees via PayFast/PayGate links. POPI-aware consent lines in your chat/forms.
Why it beats your current mix
Speed-to-lead goes up, no-shows drop, jobs start with the right info and parts, cashflow improves with deposits, and reviews stack up—while you run everything from one queue instead of five apps.
Ready to stop leaking jobs and start scaling like a pro?
@ Copyright Sweet Muse Marketing
• Reg. No. 2025/325070/07
• EME (B-BBEE Level 4)
• 100% Woman-Owned
• Nationwide (Remote)
• WhatsApp Business Enabled
