Yes. Email, SMS, WhatsApp, website chat and bookings appear in a single timeline per customer. Your team replies from one screen and sees the full history, including whether a call-out fee has been paid.

It reads your knowledge base, pricing rules and service areas, answers routine questions instantly, offers time slots from your calendar, collects the call-out fee if required, and creates the booking with confirmations and reminders.

A missed-call text-back fires automatically. The chat continues in WhatsApp or SMS, the bot answers questions and offers to book. You can jump in at any time.

Yes. It replies in the language it’s messaged in and uses your own phrases. We train it with your wording so it feels like your business.

No. It handles first-line questions, screening and booking. Complex issues hand off to a human in the same thread, with full context.

Yes. It can send secure payment links and mark the booking as “paid” once the fee clears. You and the client can both see payment status in the same conversation.

Smart reminders go out on WhatsApp, SMS and email at the right times. The bot can confirm, reschedule or cancel within the chat, and updates your calendar automatically.

Website chat, WhatsApp, SMS, email and social inboxes. Google Business Profile chat is supported where available. Everything lands in the same inbox.

Yes. Your booking calendar syncs with Google and Outlook so staff availability stays accurate. Team rosters and travel buffers can be added.

Your services, pricing or price ranges, suburbs you serve, hours, call-out rules, payment link, terms and FAQs. Logos and brand tone help the bot sound like you.

Replies are instant, even after hours. Your team can be notified to join the chat or let the bot finish the booking.

Yes. It can collect details, estimate from your rules, and send a quote or call-out link. Final quotes can be approved by a human before sending if you prefer.

The bot screens enquiries with a few quick questions, enforces service areas and working hours, and requires a call-out fee when needed.

Yes. Conversations are encrypted in transit and at rest, access is role-based, opt-out/DND is honoured automatically, and data-retention rules can be applied to match your policy.

See where leads came from, how fast you replied, bookings created, payments taken and show-up rates. This makes it easy to see ROI per channel.

Yes. It’s cloud-hosted, so it keeps running. Your phone and data just need power to view and reply.

Yes. The shared inbox, bookings and client timelines are available on mobile and desktop. Permissions ensure staff only see what they should.

Uncertain questions are flagged and routed to a person. You can correct the reply once, and the bot learns the updated answer for next time.

Yes. Each location can have its own calendar, call-out rules and number, while head office still gets a clear view of all conversations and bookings.

If a customer replies STOP or requests DND, messaging pauses and the contact is tagged so you stay compliant.

We agree your goals, connect channels, load FAQs and pricing, add your calendar, test call-out payments end-to-end, and go live with monitoring and tweaks.