Beauty and Personal Care
Fill chairs and treatment rooms, cut no-shows, and grow repeat visits—with one simple system that meets South African realities.
Messages arrive on WhatsApp and Instagram while you’re busy with clients. Calls are missed, replies are late, and slots go empty. No-shows and last-minute cancellations cost real money. Deposits are a pain to manage. Staff rosters, rooms and equipment clash. After the appointment, invoices and reviews don’t go out, and rebookings slip through the cracks.
The outcome
Every enquiry is captured and answered in seconds—WhatsApp, chat, calls and forms flow into one queue. Quotes go out fast (with photos/voice notes if you like), deposits are paid online, slots book themselves, reminders cut no-shows, and job cards/invoices trigger automatically. After the fix, customers get a simple review link (Google/HelloPeter) while the praise is still warm. You see the whole pipeline by area, team and job type.
How it works (day-to-day)
New lead lands → instant WhatsApp/SMS reply with “What’s the issue and suburb?” → route by service area/priority (burst geyser vs routine).
If urgent, show the first available slot or connect to on-call. If non-urgent, offer calendar options and collect photos/videos to scope.
Send an estimate with call-out fee/deposit link; once paid, the job is confirmed and a checklist parts list is sent to the tech.
On the day, the client gets ETA + “I’m on the way”. After completion, send invoice and compliance docs (e.g., COC) and nudge a review.
Journeys we streamline
Emergency call-outs
instant triage, deposit link, technician on the way.
Quoting & deposits
one-click estimate → secure card/EFT (PayFast/PayGate) → booking locked.
Scheduled jobs
reminders the day before + morning-of; reschedule link if load-shedding hits.
After-care & repeat work
7/30/90-day check-ins, warranty reminders, seasonal promos (e.g., geyser blankets, inverter services).
What’s in the stack
Conversations unifies WhatsApp, website chat, Facebook and Instagram DMs so nothing slips.
Calendars manage staff rosters, rooms and service lengths with travel/buffer time.
Pipelines show Lead, Booked, Deposit Paid, Completed, Invoiced, Reviewed—at a glance.
Workflows automate replies, deposits, reminders, reschedules, invoices and review requests.
Forms capture consultation info and photos where needed; surveys track satisfaction.
Payments: take card/EFT via PayFast/PayGate links for deposits, call-out/late-cancel fees and packages.
Reviews push to Google and HelloPeter; poor-experience alerts route to a human first.
Memberships/packages for blow-dry bars, monthly facials, lash refills and barber subs.
Built for SA realities
WhatsApp-first communication. Load-shedding-aware reminders and reschedule links. Service-area/branch routing if you have multiple locations. POPI notice in chat/forms and simple “access/update/remove” options.
Why it beats your current mix
Speed-to-reply rises, calendar fill improves, no-shows drop, cash flow stabilises with deposits, and repeat business grows—while your team works from one queue instead of juggling five apps.
Ready to turn more chats into confirmed bookings and loyal clients?
@ Copyright Sweet Muse Marketing
• Reg. No. 2025/325070/07
• EME (B-BBEE Level 4)
• 100% Woman-Owned
• Nationwide (Remote)
• WhatsApp Business Enabled
